Support

Contact ZYVRACE

Email support@ournexteverything.com with “ZYVRACE” and a short description in the subject. This is the existing company support-email route. Requests are handled manually; the website does not create an automated ticket or instant recovery.

Help us investigate

• Include your racer name, app/build version, device model and Android version.
• Describe what happened, the steps to reproduce it and what you expected. A relevant screenshot can help.
• For purchases, include the product and Google Play order reference if available. Do not send payment-card details.
• Never send tester passwords, authentication tokens or private identity documents in ordinary email.

Purchases and rewarded videos

If a purchase is pending, wait for Google Play to complete or cancel it. Where Play purchases are enabled, use the supported Restore option and the same Google Play account before contacting us about missing ownership. Do not purchase again solely to repair a missing entitlement.

For a video reward problem, tell us which option you chose and whether the video completed. Cancelled, failed or unavailable videos grant nothing. 2× Race Coins Forever replaces only the finished-race Double Coins video; +100 Coins and Free Repaint videos keep their separate rules.

Lost progress and racer identity

Contact us before uninstalling or clearing app data. A leaderboard alone cannot restore Coins or vehicle ownership. Where Play Games binding is enabled, restore covers the latest uploaded bound profile; erased, unsynced offline changes may be unrecoverable.

Include your current or previous racer name and whether you used Play Games. Do not publish your private player ID or account tokens. An existing racer name should not be replaced by a Google display name. Name availability, a failed rename or a 500-Coin rename issue can be reported here.

Gameplay and technical problems

For handling, tracks, progression or an unexpected crash, include the vehicle, course, difficulty and what you were doing. A screenshot or short clip is useful. Tell us whether the problem also occurs after a normal app restart; preserve your data and use official updates.

Privacy and account deletion

Use this same support address for privacy rights or account deletion. Start a deletion email with the subject “ZYVRACE account deletion” and follow the Account deletion page. You can request help after uninstalling and do not need to sign in to this website. Manual verification may be needed; we do not advertise instant deletion or a guaranteed response time.